COOLMINIFAN

At Cool Mini Fan, your satisfaction is our top priority. We take pride in the quality of our mini and portable fans and want you to feel confident and happy with every purchase. If for any reason you are not completely satisfied with your order, we’re here to help with a smooth and simple returns process.

Our Return Process

We understand that sometimes things don’t work out as planned, and that’s okay! If you wish to return an item, you have 30 days from the date of delivery to initiate a return. Whether the product didn’t meet your expectations or you’ve had a change of heart, we will gladly assist in arranging a return for an exchange or refund.

To start a return, please contact us at [email protected] with your order number and a brief explanation of the reason for the return. Our customer support team will guide you through the process and provide the necessary return instructions.

Conditions for Returns

To qualify for a return, your item must meet the following criteria:

• The product must be unused and in its original condition.
• All original packaging, accessories, and documentation (if applicable) should be included.
• You must provide proof of purchase, such as your order confirmation or receipt.

Unfortunately, we cannot accept returns for items that show signs of wear, damage, or alterations.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that the original shipping cost is non-refundable unless the return is due to a mistake on our part (such as a damaged or incorrect item).

Exchanges

Need a different model or a replacement? We’re happy to offer exchanges if your product is unused and in its original packaging. Simply reach out to us at [email protected], and we will assist you with selecting the right fan to suit your needs. Once the original item is returned, we will ship out the replacement promptly.

Return Shipping

For most returns, the customer is responsible for covering the return shipping costs. However, if you received an incorrect or defective item, we will gladly cover the cost of return shipping. If you are returning an item due to a change of mind, please ensure that the package is securely packed to prevent any damage during transit.

Non-Returnable Items

While we strive to accommodate most returns, please note that the following items are non-returnable:

• Clearance items or items marked as final sale.
• Gift cards or promotional items.

Damaged or Defective Products

If your product arrives damaged or defective, we want to make it right as quickly as possible. Please contact us at [email protected] within 48 hours of receiving your order, and provide us with photos of the damage or defect. We will work swiftly to provide a replacement or issue a full refund, including shipping costs if applicable.

Our Commitment to You

We believe in the quality and durability of our mini fans and cooling products, but we also understand that things happen. That’s why we’ve designed our return policy to be customer-friendly, ensuring you have peace of mind with every purchase. Should you have any concerns or questions, don’t hesitate to reach out to our support team. We are here to ensure your experience with Cool Mini Fan is as refreshing as our fans!

Thank you for choosing Cool Mini Fan – keeping you cool and comfortable with every breeze!